Warranty
All products sold on our website are covered by a 24-month warranty against manufacturing defects, starting from the date of shipment, unless otherwise stated on the product page.
If you receive a defective or incorrect product, please contact us within 7 days of receipt.
Returns or replacements will be accepted only if the product is unused, in its original packaging, and accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective on arrival).
Refunds will be issued after inspection and confirmation of the returned product’s condition.
Exclusions
The warranty doesn’t cover damage caused by improper installation, misuse, unauthorized repair, or normal wear and tear.
For any questions, please contact our support team at sales@teleuns.com
FAQ
How long is the warranty period?
All products include a 24-month warranty unless otherwise specified.
Can I replace the camera if it arrives damaged?
Yes. Please contact us within 7 days after receiving the product.
Does warranty cover the battery?
Battery failures caused by manufacturing defects are covered. Normal battery degradation is excluded.
Do you provide technical support?
Yes, we provide remote technical assistance for installation and operation.